Our Fees

MPR Fees

FEE SUMMARY

For new clients, we charge a comprehensive service fee of R590.00 per account. Returning clients benefit from a discounted fee of R240.00 for any new cases, ensuring cost savings for our loyal customers.

WHY WE CONDUCT AN EVALUATION

Every municipal problem is unique, some are straightforward and resolved quickly, while others are complex and require significant follow-up and effort. To provide fair and accurate assistance, we start with a detailed evaluation of your issue. This evaluation allows us to assess the complexity, identify necessary steps, and determine the most effective solution tailored to your needs. Clients benefit from this process by gaining expert insights and a clear path forward, even if they choose not to proceed with further services.

WHAT THE SERVICE INCLUDES

Our initial service fee covers:

  • Evaluation: A thorough evaluation of the problem.
  • Communication: Regular communication updates via phone and email.
  • Consultation and expert advice: Providing clients with expert guidance on municipal procedures and best practices.
  • Digital document review and submission: Reviewing client-submitted documents and submitting them electronically to relevant municipal departments when applicable.
  • Remote liaison with municipal representatives: Communicating directly with municipal officials and representatives via phone or email on behalf of the client.
  • Data collection and research: Gathering relevant information and conducting research on municipal regulations and precedents.
  • Guidance for self-service actions: Offering step-by-step support for tasks clients may need to handle themselves (e.g., collecting specific documents or contacting departments).
  • Documentation assistance: Helping clients complete necessary forms and ensuring compliance.
  • Follow-up communication: Sending reminders and follow-ups to keep clients informed and ensure progress.

AFTER THE ASSESSMENT

Following the evaluation, we provide clients with a detailed quotation that reflects the complexity and scope of the problem. In many cases, the initial service fee of R590.00 covers the full resolution. However, for more complex or extensive issues that may require additional work or travel to the municipality, the quotation will specify these added costs. If travel is not necessary, the problem will be addressed remotely. The initial service fee is always deducted from the total if additional costs are necessary.

WHY CHOOSE MPR?

  • Unmatched expertise: Over 20 years of comprehensive knowledge in municipal systems.
  • Proven track record: A 100% success rate in resolving municipal issues.
  • Transparent communication: Regular updates ensure clients are informed throughout the process.
  • Remote assistance: Support for out-of-town clients, saving them time and travel.
  • Cost savings: Avoid unnecessary expenses by allowing us to handle your case efficiently.
  • Time efficiency: Our streamlined approach resolves issues quickly, minimising delays.
  • Hassle-free process: Avoid the frustration of long queues and figuring out who to contact, we handle everything on your behalf.
  • End-to-end service: From initial consultation to full resolution, we manage every step so you can focus on what matters most.
  • Peace of mind: Rest easy knowing your municipal issues are being managed by experienced professionals.
  • Knowledge of municipal operations: We know how municipalities work and who to deal with to resolve your issues efficiently.
  • Comprehensive service offering: Our services include account disputes, clearance certificates, rates and levies assistance, property services, suspension resolutions, and refund applications.

EXAMPLES OF EVALUATIONS

  • Example 1: A simple issue such as a billing query might be resolved entirely within the initial service fee.
  • Example 2: A complex issue involving disputed property rates that requires multiple follow-ups and potential travel would be quoted separately, including these additional factors.

FREQUENTLY ASKED QUESTIONS (FAQS)

  • What happens if I decline the quotation?
    You are under no obligation to proceed, and the insights from the evaluation can still be valuable for addressing the issue independently.
  • How long does an evaluation typically take?
    The timeline depends on the nature of the issue but generally ranges from a few days to one week.

Choose MPR for efficient, reliable solutions tailored to your municipal needs.

Get An Evaluation